Return and refund
Return Policy – Avantiá Interiors
At Avantiá Interiors, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we will gladly accept returns under the following conditions:
🔄 Return period:
Returns are possible within 14 days of receiving the order.
📦 Return policy:
Items must be unworn, unwashed, undamaged , and in their original condition with tags and packaging .
Hygiene items such as underwear or swimwear without a hygiene protection film cannot be exchanged for hygiene reasons .
Reduced goods or sale items are excluded from exchange unless they are faulty.
💸 Return costs:
The customer shall bear the costs of return unless the product is faulty or has been delivered incorrectly.
We recommend shipping with tracking to ensure safe returns.
🔁 Exchange:
A direct exchange is not possible. Please return the item and place a new order.
💳 Refund:
After receiving and inspecting the return, the refund will be processed within 5-10 business days using the original payment method.
You will receive an email notification once the refund has been processed.
📥 Start return:
Please contact our support team with your order number and the reason for the return:
Email : [email protected]
Phone : +44 7915394715
We will guide you through the return process and provide you with the return address.
📍 Address:
Avantiá Interiors
14th Floor, CI Tower,
St. George's Square,
New Malden, KT3 4HG, UK